This Privacy Policy explains how Dining Connect collects, uses, shares, and protects information when you visit our website, contact us, subscribe to updates, schedule time with us, or use Dining Connect products and services made available through a university or dining program.

Dining Connect provides a managed software platform for university dining teams. That platform can include university-branded mobile apps, university dining websites, integrations, managed services, and other student-facing dining experiences powered by Dining Connect.

1. Scope

This policy applies to:

• Dining Connect's marketing website and related forms.
• Dining Connect's managed software platform for universities.
• University-branded Dining Connect mobile apps.
• University dining websites powered by Dining Connect.
• Student-facing dining experiences, support workflows, scheduling, analytics, security, and operational services powered by Dining Connect.

A university or dining program may provide additional privacy notices or terms for its own services. If Dining Connect processes information on behalf of a university customer, we do so according to our agreement with that customer and applicable law.

2. Information We Collect

Information you provide to us

Depending on how you interact with Dining Connect, we may collect:

• Contact details such as name, email address, phone number, role or title, organization, and university affiliation.
• Contact form details such as inquiry type, products of interest, timeline, current systems, goals, planning notes, and messages you send us.
• Newsletter signup information, including your email address.
• Scheduling and support information you provide when booking a conversation or asking for help.
• Account information for Dining Connect platform users, such as name, email address, role, permissions, organization, and preferences.

Information from university dining experiences

When a university uses Dining Connect to power its app, website, or related dining experience, the platform may process information needed to operate those services. This can include:

• Dining preferences, saved locations, favorites, dietary preferences, allergen settings, notification preferences, and similar app or website settings.
• Operational dining content such as menus, hours, locations, nutrition details, allergen details, promotions, events, ordering links, and service notes.
• Usage and analytics data about how app, website, and platform features are used.
• Support requests, feedback, or other messages submitted through a Dining Connect-powered experience.
• University-provided information made available to Dining Connect through integrations or managed services, where applicable.

Information collected automatically

We and our service providers may automatically collect:

• Device and browser information, such as browser type, operating system, device type, screen size, language settings, and app version.
• Usage information, such as pages or screens viewed, features used, actions taken, session activity, referrer, and approximate location derived from network information.
• Security and diagnostic information, such as IP-derived request metadata, user agent, request timestamps, errors, crash logs, performance data, and abuse-prevention signals.
• Mobile app information, such as push notification tokens, device permissions you grant, app diagnostics, and app-store platform information.

3. How We Use Information

We use information to:

• Provide, operate, maintain, and improve Dining Connect products and services.
• Power university dining apps, dining websites, menus, hours, locations, nutrition, allergens, promotions, integrations, analytics, and managed service workflows.
• Respond to inquiries, support requests, newsletter subscriptions, and scheduling requests.
• Send service messages, product updates, onboarding information, and communications you request or that relate to our services.
• Analyze website, app, and platform performance so we can improve reliability, usability, and student dining experiences.
• Detect, prevent, and respond to fraud, abuse, security incidents, service disruptions, and unlawful activity.
• Comply with legal obligations and enforce applicable agreements.

4. Cookies, Analytics, and Similar Technologies

Dining Connect uses cookies, local storage, session storage, analytics scripts, and similar technologies where needed to operate the website and understand usage. Our website currently uses Google Analytics to measure traffic and engagement.

These tools may collect device, browser, usage, and network information. You can control cookies through your browser settings. Some browser settings may affect site functionality.

5. Mobile App Permissions and Notifications

Dining Connect-powered mobile apps may request device permissions only when needed for a feature. For example, an app may request notification permission to send dining updates, service alerts, promotion reminders, or other university dining messages. If location, camera, photo library, or other permissions are introduced for a specific university experience, the app will request permission before using those features.

You can manage app permissions and push notifications from your device settings.

6. App Store Privacy Details

Apple App Store

Apple requires app privacy details that describe data collected by the app and by third-party partners whose code is included in the app. Dining Connect will use this policy and the app's actual behavior to complete App Store privacy disclosures for each relevant app submission or update.

Depending on the university deployment, app privacy disclosures may include contact information, identifiers, usage data, diagnostics, preferences, and other app functionality data. Dining Connect does not use advertising network tracking unless that practice is added and disclosed.

Google Play

Google Play requires a privacy policy and Data Safety disclosures explaining what data an app collects, how it is used, whether it is shared, and security practices. Dining Connect will use this policy and the app's actual behavior to complete Google Play Data Safety disclosures for each relevant app.

7. How We Share Information

We do not sell personal information. We may share information:

• With universities and dining programs that use Dining Connect, according to the relevant service relationship.
• With service providers that help us operate, secure, host, analyze, support, and communicate about Dining Connect services.
• With app stores, platform providers, and integration partners when needed to provide app, website, or operational dining functionality.
• When required by law, legal process, government request, or to protect rights, safety, security, and service integrity.
• In connection with a merger, acquisition, financing, reorganization, or sale of assets, subject to appropriate protections.

8. Service Providers

Dining Connect uses service providers for specific operational purposes. These may include:

• Postmark for contact form and transactional email delivery.
• Brevo for newsletter subscriptions and email list management.
• Google Analytics for website analytics.
• Cal.com for scheduling.
• Hosting, CDN, infrastructure, monitoring, security, app-store, and integration providers used to operate Dining Connect services.

These providers process information according to their own privacy practices and our agreements with them where applicable.

9. Data Retention

We keep information for as long as needed to provide services, support university customers, respond to requests, maintain security, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary based on the type of information and the context in which it is processed.

When information is no longer needed, we delete, de-identify, or aggregate it unless we are required to keep it longer.

10. Security

We use technical and organizational measures designed to protect information, including encrypted connections, access controls, abuse prevention, operational monitoring, and vendor controls. No method of transmission or storage is completely secure, but we work to protect Dining Connect systems and the information processed through them.

11. Your Choices and Privacy Rights

You may ask to access, correct, delete, or receive a copy of personal information associated with you. You may also opt out of marketing emails by using the unsubscribe instructions in those emails.

If your information is processed through a university Dining Connect deployment, we may direct your request to the relevant university or coordinate with that university, depending on the nature of the request and our role.

To submit a privacy request, email hello@diningconnect.com.

12. Children and Students

Dining Connect services are intended for university dining environments and are not directed to children under 13. We do not knowingly collect personal information from children under 13 through our marketing website.

When Dining Connect powers a university dining experience used by students, information is handled according to applicable law and the relevant university relationship. If you believe a child has provided personal information to Dining Connect, contact us at hello@diningconnect.com.

13. International Users

Dining Connect is based in the United States. If you use our website or services from outside the United States, information may be processed in the United States or other locations where we or our service providers operate.

14. Changes to This Policy

We may update this Privacy Policy as our services, legal obligations, or data practices change. When we update the policy, we will revise the "Last updated" date above. Material changes may also be communicated through the website, app, email, or other appropriate channels.

15. Contact

For privacy questions or requests, contact Dining Connect at hello@diningconnect.com.